The CCM Program provides you with the peace of mind of knowing that your lab equipment
is in top working order . . . 365 days a year . . . for as little as $0.69 per piece of
equipment per day, Caltech's CCM Program is essential to the productivity of your lab and
to your peace of mind. It's the right thing to do!
Get a FREE no-obligation quote on a CCM Program for your lab's equipment.
Caltech's CCM Program is an annual preventive maintenance service for lab
equipment, bundled with a number of valuable extras. CCM stands for calibration, certification
and maintenance.
Calibration
Caltech technicians use standards to calibrate temperature, humidity and environment controlled chambers. Caltech’s standards are measurement devices that are regularly compared to primary or NIST (National Institute of Standards and Technology) traceable standards. These include:
- Analog & digital thermometers,
- CO2 measurement devices,
- Humidity metre and hygrometer,
- Tachometer,
- Thermal Anemometer,
- Vacuum gauge,
- Volt-Ohm metres.
Copies of calibration certificates for our standards are available as an additional service.
Certification
Caltech technicians certify that the chamber is operating within the manufacturer’s performance specifications. Some organizations require regular “certification” as criteria set out in their own documented procedures. As well, clean room facilities and clean work stations require periodic
certification as stipulated, in some cases, by worker safety legislation.
Maintenance
Sometimes called preventive maintenance, Caltech directs scheduled equipment checks, adjustments, lubrication and cleaning. Our experienced service technicians also identify and predict potential failure of components. Presenting completed checklists to owner/operators assures management that
equipment performance and dependability is optimal.
"Minimize equipment downtime with Caltech's CCM Program of preventive maintenance."
Preventive Maintenance - Frequently Asked Questions
What is the CCM Program not?
- NOT just a "housekeeping" service -- we also certify that your equipment is
performing according to the manufacturer's specifications.
- NOT a warranty program -- we don't cover failures of equipment. However, if your
equipment does fail while covered by the CCM Program and you choose to have us repair it,
you will receive significant discounts on parts and labour.
- NOT just a preferred client program -- you get regular servicing throughout the year.
- NOT a program where you pay for services you may never need.
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Why do we need the CCM Program?
To ensure you have the tools at your disposal (365 days a year) to run your operation,
with the certainty that . . .
- your safety cabinets are indeed safe,
- you won't lose samples (and potentially, many years of work) if your low temp freezer
should ever fail,
- downtime of your washers and other critical equipment will be minimized or eliminated,
- your equipment is all working as designed, and
- your organization's accreditation is never compromised.
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What specifically does the CCM Program provide us
with?
- Scheduled calibration, routine adjustments, cleaning and lubrication of all your lab
equipment,
- Regular inspection reports on each piece of equipment in your lab with clear and
specific details of any signs of premature failure or wear,
- Discounts on our regular repair services -- 27% off labour and 10% off parts,
- Free use of loaner equipment if your ultra-low temp freezer ever goes down,
- A field accredited equipment certifier dedicated to serving your account, and
- A 100% satisfaction guarantee.
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Sounds great, but what does it cost?
Your annual fee for the CCM Program will depend on the frequency of maintenance visits
and the number of pieces of equipment covered by your service contract. Some of our
clients pay as little as 69¢ per piece of equipment per day. For a quotation covering
your valuable equipment, call our service manager at 604.279.8705.
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What kind of equipment can be included in the CCM Program?
Most any type of
electro-mechanical equipment, including . . .
- autoclaves
- balances / scales
- baths / circulators
- biocools
- cell washers
- centrifuges
- cryogenic systems
- cryostats
- clean rooms
- environmental chambers
- freeze dryers
- freezers - ultra-low temperature
- fume hoods, bio-safety cabinets
- grinders
- histology processors
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- hotplate stirrers
- ice machines
- incubators
- microtomes
- operating room equipment
- ovens
- pathology equipment
- recorders
- refrigerators, pharmaceutical
- rotary evaporators
- shakers, orbital and reciprocating
- slide stainers
- thermal cyclers / PCR
- vacuum pumps
- washers
- And more!
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Some of our equipment is new and still under warranty. Why
would we want the CCM Program?
- The CCM Program could turn up something that should be covered before the warranty
expires -- at the manufacturer's cost, not yours! Caltech will have the eyes and ears on
site that the manufacturer does not.
- Most manufacturer warranties cover only repairs resulting from defects in workmanship
and/or materials. This excludes calibration adjustments and failures due to neglect.
Should a piece of equipment fail during warranty as a result of calibration or lack of
maintenance, the terms of warranty are clear: you, the user, would be responsible for any
repair costs incurred. With a CCM Program in place, your repair costs will be minimized --
even eliminated!
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Our lab is unusual and has some unique requirements. Can the
CCM Program still help us?
We have an incredibly broad array of customers on the CCM Program, and we can certainly
design a customized CCM Program for your lab's unique needs. In fact, we have never come
across a lab yet for which we couldn't improve the performance of their equipment -- and
their peace of mind.
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We're hesitant about having an outside firm making
adjustments and modifications to our valuable equipment. What are Caltech's
qualifications?
- Caltech has a 20 year track record in repairing and servicing laboratory appliances for
some of British Columbia's most advanced pharmaceutical, research, hospital and industrial
laboratories.
- We provide exclusive warranty service for more than 12 equipment manufacturers, and we
are an authorized service depot for many others.
- Caltech is a member of the American
Biological Safety Association.
- Our service people are all factory trained and certified.
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What other labs have chosen Caltech's CCM Program?
Our customers include BC's largest research hospitals and universities, as well as
up-and-coming biotechnology and high-tech companies. Call us for a list of clients you can
contact. Here's a comment from one of them . . .
"I just wanted to drop you a line to let you know how happy we are with the
service Caltech provides to our company. Our CCM Program with Caltech, covering our
bio-safety cabinets, fume hoods, CO2 incubators and
freezers, has provided us with worry-free maintenance and servicing of some of our most
critical pieces of equipment. We are very impressed with the prompt and personalized
service you provide. Keep up the good work!"
-- P. Giberson, PhD.
Research Administrator
Kinetek Pharmaceuticals Inc.
Vancouver, B.C.
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Are there any guarantees?
Yes! If you register for a multi-visit CCM Program and, for the first three months of
service, are not completely satisfied, you can cancel and receive a full refund. In fact,
should you be dissatisfied and cancel anytime after the first three months, you'll receive
a full refund of the unused portion of your contract. That's hard to beat!
And if we repair a product for you and the repaired component subsequently fails, we'll repair it again for no charge for a period of up to one year. Not bad huh?!
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We're interested, what do we do next?
Simply call us at 604.279.8705 and give us a description of what equipment you have in
your lab. Or you can fill out our online form. Our
service manager will give you a no-obligations quote, customized for the number and type
of equipment in your lab, and your preferred frequency of servicing. Then, if and when you
are ready to move ahead, call us back and we will schedule your first periodic maintenance
visit. It's that easy. And with our 100% money back guarantee, there's absolutely no risk.
Call today!
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